Printer problems?
Let’s get you printing.
Clear, step-by-step guides for printer offline errors, driver setup, Wi-Fi connection issues and new printer installation. Start with your brand or tell us what’s going wrong.
What’s happening with your printer?
Share the basics so we can review your request.
Find help for your printer brand
Open the brand hub to browse offline errors, driver downloads, installation and wireless setup guides.
Brother printer help
HL laser printers, inkjet and multifunction setup guides.
Explore Brother guides ↗Canon printer help
PIXMA, MAXIFY and imageCLASS troubleshooting resources.
Explore Canon guides ↗Dell printer help
Legacy and current Dell printer setup and driver guidance.
Explore Dell guides ↗Epson printer help
EcoTank, WorkForce and Expression printer help.
Explore Epson guides ↗Samsung printer help
Samsung Xpress and laser printer troubleshooting.
Explore Samsung guides ↗Ricoh printer help
Home, office and multifunction printer guides.
Explore Ricoh guides ↗What do you need to fix today?
Choose the problem that best matches what you see on your screen or printer display.
Printer offline
Reconnect a printer that appears unavailable.
View guide ↗Driver download
Find compatible, official printer software.
View guide ↗Driver installation
Work through common driver setup errors.
View guide ↗Wi-Fi connection
Diagnose wireless network and discovery issues.
View guide ↗Printer setup
Connect a new or replacement printer.
View guide ↗Work from the basics to the cause
A methodical check often saves time and avoids unnecessary resets or driver installs.
Check the printer itself
Look for error messages, paper issues, power and network status before changing computer settings.
Check the connection and queue
Confirm the right USB or Wi-Fi connection and make sure the computer is using the correct printer entry.
Use the right official software
Match the model and operating system. Avoid third-party driver bundles and unverified remote support.
Describe the issue. We’ll review your request.
Include the printer model and exact error message if you know them. Never send passwords or payment details.